Our products are crafted using premium and sustainable materials selected for durability, comfort, and timeless design.

What is horn and how is it sourced? Horn is one of nature's most quietly extraordinary materials — warm to the touch, subtly translucent, and entirely unique in its patterning. We work with ethically sourced buffalo horn, a byproduct of the food industry, ensuring nothing goes to waste. Each piece carries its own natural variation in color and grain, which means no two are ever identical.

What metals do you use? All ZADEH NY jewelry is crafted in solid gold and sterling silver — never plated, never imitation. We work in 10k, 14k and 18k gold, chosen for their balance of durability and richness. What you wear is exactly what it appears to be.

Are your diamonds and stones natural? Yes. Every stone we use is natural, mined, and carefully selected. We believe fine jewelry should be honest — in its materials, its making, and its meaning.

How do I care for horn jewelry? Horn is a natural material and responds to its environment. Even though you can shower with it, keep it away from prolonged water exposure, harsh chemicals, and extreme heat. Every month, we suggest applying baby oil to keep it from drying and to restore its luster. Think of it the way you would a fine leather — it rewards a little attention.

Can I wear my jewelry in water? 
ZADEH NY pieces are designed with your life in mind — made to be worn, not saved. That said, each material has its own character:
Horn — Resilient but natural. Horn handles daily wear and showers beautifully, but prolonged exposure to chlorine will dull its surface over time. Remove before swimming in a pool when you can. A monthly treatment with baby oil will keep it nourished and prevent drying.

Leather — Designed to go where you go, including the shower and the gym. It will hold up with regular wear. Like all fine leather, it will last longer if you remove it before extended water exposure — but we know that's not always realistic.

Parachute Cord — Our signature cord is exceptionally strong and built to tolerate virtually any element. Sweat, water, movement — it handles it all. The one exception: keep it away from harsh chemicals and bleach.

Pendants — Strung on signature parachute cord, our pendants are made for real life — no exceptions.

How do I store my jewelry?
Store each piece separately in a soft pouch or lined box to prevent scratching.

Horn — Prefers a stable environment. Avoid prolonged exposure to direct sunlight or very dry conditions, which can cause it to fade or crack over time.

Sterling Silver — Silver oxidizes naturally when not worn, developing a dark patina. This is normal and not a flaw — it's simply silver being silver. A soft polishing cloth will restore its brightness in seconds. Wearing it regularly is actually the best way to keep it looking its best.

Gold — The most low-maintenance of the metals. Store away from other pieces to avoid surface scratches, but otherwise, gold is remarkably forgiving.

Parachute Cord & Leather — Keep away from prolonged direct sunlight.

Wear your jewelry. That's what it's there for.

Are bracelets adjustable?
Our bracelets are designed with a specific fit philosophy: we don't believe in bracelets that slip and slide. To find your size, measure your wrist around the small bone on the outside — no slack, just the wrist itself. That's your wrist size. We build the ease in (slack) on our end, calibrated to the style and intention of each piece.

Each product page lists the specific dimensions. If you're unsure or have a particular fit preference, reach out before you order — we're always happy to guide you to the right size.

Do you offer resizing?
Yes, on a case-by-case basis. Because our pieces often marry metal with horn or cord, resizing requires a careful hand. Send us a message with your piece and we'll let you know what's possible.

What is your return policy?
We want you to love what you wear. If something isn't right, we accept returns within 14 days of delivery on unworn pieces in original condition. Please note that returns are issued as store credit — no exceptions. Custom and final sale items are not eligible for return.

Reach out to us first and we'll make the process straightforward.

Do you repair or re-cord pieces? Yes — and we encourage it. Jewelry is meant to be worn, and wear is a sign of a life well-lived. If a cord frays or a piece needs attention, send it back to us. We'll assess it and, where possible, restore it for a fee. This is part of what it means to invest in something real.

What if my piece arrives damaged? It shouldn't — but if it does, we want to know immediately. Contact us within 48 hours of receiving your order with a photo and we will make it right, without question.